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From the seller's live stock location, their measured handling time and the carrier's route to your ZIP. 94% of orders arrive on the first date shown; if one is late we refund the delivery fee automatically.
No. The total on the product page is the total at checkout, minus tax for your address. Delivery costs are shown before anything goes in your bag.
Yes, until the order is packed — from the tracking page, no call needed.
At least 30 days from delivery on Ayiin Assured items (60 for footwear and bags). The exact date is shown on every product page.
On Ayiin Assured items, yes — we email a prepaid label or QR code. Refunds land within 2 days of drop-off.
Yes. If it doesn't suit you, return it within 30 days even if opened.
When your order ships. Payment is held by Ayiin, not the seller, until delivery is confirmed.
Ayiin Assured refunds you in full. You never have to negotiate with the seller.
Approved companies pay by invoice on Net 30 (Net 60 after 90 days of history). Limits are set during a 2-minute application.
Upload your exemption certificate once; tax is removed at checkout and the certificate is attached to every invoice.
Yes — Coupa, SAP Ariba and cXML punch-out, plus NetSuite and QuickBooks sync.
Median reply time: 4 minutes, 7am–11pm ET. Business accounts get a named account manager.
Ayiin targets WCAG 2.2 AA: every flow works by keyboard, all text meets contrast minimums, motion respects reduced-motion settings, and charts include table alternatives. Found a barrier? Write to accessibility@ayiin.com — we respond within one business day.
We use your data to deliver orders and personalise recommendations you can see and edit. We never sell it, and recommendations always explain why they appear.